Welcome to Rebecca Elbek. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them thoroughly before shopping.
WHEN ORDERING ANY OF OUR PRODUCTS, YOU AGREE TO THESE TERM & CONDTIONS:
By placing an order at rebeccaelbek.com, you warrant that you are at least 18 years old or have parents’ permission to buy from us.
We behold the right to cancel an order if the product is not available for any reason. If this is the case, we will notify you and refund for the payment that you made.
We will refund using the same method originally used by you to pay for the product.
Orders from one our webshop can be placed 24 hours a day. As soon as you have placed your order you will receive a confirmation email with the details of your order and a unique Transaction ID. You might also receive an email from our workshop to check and confirm details before going ahead making your unique piece of jewellery.
DISCUSSING MY ORDER
Please do not hesitate to call or email us if you have any questions regarding your order.
CANCEL MY ORDER
Our Cancellation Policy states that new orders must be cancelled within 3 working days in order for you to receive a full refund of your payment. This applies both to bespoke commissions and online purchases.
DO PRICES INCLUDE VAT?
If your order is placed in a country inside the European Union, you will pay Danish VAT, but no custom duty, in accordance with the rules governing the free movement of goods.
Orders shipped from rebeccaelbek.com cannot be sent as gifts to countries outside the EU in an attempt to evade local taxes and duties. Local taxes and duties may apply, for which we cannot be held liable. If this is the case, you will be contacted by the local shipping company. Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.
NB: US customers may be asked to provide their social security number or tax id upon receiving the goods.
CORRECT RING/BRACELET SIZE
The best thing to do is to go to a good local jeweller and have them size your finger/wrist properly – Alternatively you can follow our size chart here.
THE BEAUTY OF CRAFTSMANSHIP
Rebeccaelbek.com products have been individually hand produced with unique artisan techniques. All the irregularities and inconsistencies that you may find are part of its unique handcrafted character and beauty.